Mistakes in pricing can lead to significant misunderstandings between businesses and their clients. An accurate price quote is essential for building trust and maintaining customer satisfaction. When discrepancies occur, a well-crafted apology email can help restore confidence and clarify communication. Many professionals seek sample apology emails to address wrongful price quotes effectively. Companies that prioritize transparent communication often find that addressing pricing errors promptly can mitigate potential disputes. Templates for these apology emails provide a structured approach to ensure that the message is both professional and sincere.
Sample Apology Emails for Incorrect Price Quotes
1. Apology for Typographical Error in Quote
Dear [Client’s Name],
I hope this message finds you well. I am writing to sincerely apologize for the recent quote we provided, which contained a typographical error in the pricing details. We quoted you a price that was incorrect due to a mistake in our pricing sheet.
To rectify this, please find the corrected quote attached. We value your business and are committed to transparency. If you have any questions or require further clarification, please do not hesitate to reach out.
Thank you for your understanding, and we look forward to continuing our work together.
Best regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
2. Apology for Miscommunication on Pricing Structure
Dear [Client’s Name],
I want to express my sincere apologies for the confusion surrounding the pricing structure that was previously communicated to you. There was a miscommunication within our team that led to inaccurate information being shared.
We appreciate your patience as we get this sorted out. I have attached the updated pricing information to ensure you have the most accurate details. Please feel free to contact me with any questions or additional concerns.
Thank you for your understanding.
Sincerely,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
3. Apology for Incorrect Discount Application
Dear [Client’s Name],
I hope you are doing well. I am reaching out to apologize for the recent pricing error regarding the discount applicable to your order. Our system did not apply the correct discount, leading to an inflated price in our initial quote.
We have corrected this error and attached the revised quote for your review. Please accept our sincere apologies for any inconvenience this may have caused you.
If you have any further questions or need assistance, please don’t hesitate to contact me.
Thank you for your understanding.
Warm regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
4. Apology for Utilizing Outdated Pricing
Dear [Client’s Name],
I am writing to sincerely apologize for the price quote you recently received. Unfortunately, it was based on outdated pricing information that should not have been sent to you.
We take great care to ensure our pricing is up to date, and we are addressing this issue to prevent it from happening again. Enclosed, you will find the correct and current pricing details.
Thank you for your understanding and continued trust in us.
Best,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
5. Apology for Incorrect Unit Pricing
Dear [Client’s Name],
I hope this email finds you well. I want to sincerely apologize for the quotation you received that incorrectly listed the unit pricing. We mistakenly included an error that significantly altered the quote.
Attached is the corrected quote reflecting the accurate unit pricing. If you have any questions or if there’s anything else we can do for you, please let us know.
Thank you for your understanding and support.
Kind regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
6. Apology for Incorrect Pricing Tiers
Dear [Client’s Name],
I am writing to sincerely apologize for the confusion regarding our pricing tiers. The quotation you received did not accurately reflect the tiers applicable to your order, and I deeply regret this oversight.
Please find the corrected pricing tiers enclosed. If you’d like to discuss this matter further or require assistance, I am here to help.
Thank you for your kind understanding in this matter.
Warm regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
7. Apology for Currency Misrepresentation
Dear [Client’s Name],
I hope you are doing well. I would like to sincerely apologize for a mistake in the currency representation in your recent quote. The quote was provided in the wrong currency, which unfortunately led to a misunderstanding regarding pricing.
Attached you will find the updated quote in the correct currency. We appreciate your understanding and are here to assist with any further questions you may have.
Thank you for your patience and support.
Sincerely,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
8. Apology for Missing Pricing Information
Dear [Client’s Name],
I hope this message finds you well. I want to extend my sincerest apologies for the oversight in your recent quote, which lacked complete pricing information. This was an error on our part, and I appreciate your understanding.
Please find the updated quote with all necessary details attached. Should you have any further questions or concerns, please reach out anytime.
Thank you for your continued support.
Best regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
9. Apology for Incorrect Package Selection Pricing
Dear [Client’s Name],
I am reaching out to apologize for providing you with an incorrect price quote based on the package you selected. We inadvertently quoted you the wrong package price.
The correct quote is attached for your consideration. I sincerely apologize for any inconvenience this may have caused and am here to assist you with any questions.
Thank you for your understanding and patience.
Kind regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
10. Apology for Pricing Based on Wrong Specifications
Dear [Client’s Name],
I hope you are doing well. I want to sincerely apologize for providing a quote based on incorrect specifications. This error led to an inaccurate pricing structure in the proposal we submitted.
I have attached the revised quote that accurately reflects your specifications. Thank you for your patience in this matter.
Please let me know if there’s anything more we can do to assist you.
Warm regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
11. Apology for Wrong Estimate Due to System Error
Dear [Client’s Name],
I am writing to inform you of a pricing issue related to your recent quote. Due to a system error, the estimate provided was inaccurate, and I would like to sincerely apologize for this oversight.
Enclosed is the revised estimate with the correct pricing information. Please don’t hesitate to reach out if you have any further questions.
Thank you for your understanding.
Best,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
12. Apology for Error in Volume Discount Pricing
Dear [Client’s Name],
I hope this email finds you in good spirits. I am writing to apologize for the error in applying the volume discount to your recent quote. This mistake caused an inaccurate total price, and I understand how frustrating that can be.
Attached is the corrected quote that reflects the appropriate volume discount. We truly appreciate your understanding and flexibility with this matter.
If you have any further questions, please reach out anytime.
Thank you for your continued trust.
Best regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
13. Apology for Misleading Promotional Pricing
Dear [Client’s Name],
I wanted to personally reach out and apologize for the misleading promotional pricing quoted in your recent proposal. Due to a miscommunication, we mistakenly applied promotional rates that were no longer valid.
We have corrected this and attached the updated quote. I appreciate your understanding and your patience as we work through this error.
Should you have any questions or require assistance, please let me know.
Warm regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
14. Apology for Incorrect Quote Due to Manual Entry Error
Dear [Client’s Name],
I hope you are doing well. I want to extend my sincere apologies for the incorrect quote you received, which was caused by a manual entry error. This has led to an inaccurate cost associated with your order.
The revised quote with the accurate pricing can be found attached. Please reach out if you have any questions or further concerns regarding this matter.
Thank you for your understanding and patience.
Sincerely,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
15. Apology for Quotation Error Due to Project Scope Misunderstanding
Dear [Client’s Name],
I am writing to sincerely apologize for the misunderstanding in scope that resulted in an inaccurate quotation. Our initial proposal did not fully reflect the requirements discussed.
I have revised the quote accordingly and attached it for your review. Thank you for your understanding as we rectify this situation.
If you have any further inquiries, please feel free to contact me.
Warm regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
16. Apology for Incorrect Pricing Due to Supplier Quotation Update
Dear [Client’s Name],
I hope this email finds you well. I wanted to personally apologize for the price discrepancy in the quote we provided. Due to a recent update from our supplier, the pricing was inaccurately quoted in our initial estimate.
You will find the corrected quotation attached for your review. Thank you for your understanding, and please reach out with any questions or needs moving forward.
Best regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
17. Apology for Faulty Pricing Due to Software Glitch
Dear [Client’s Name],
I am reaching out to apologize for the recent pricing error caused by a software glitch in our system. Unfortunately, this affected the accuracy of your quote.
Please find the updated price list attached with the correct information. If there is anything else I can do for you, feel free to get in touch.
Thank you for your understanding.
Warm regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
18. Apology for Overlooked Pricing Update Communication
Dear [Client’s Name],
I wanted to take a moment to apologize for the oversight regarding our latest pricing update that was not communicated properly. This has unfortunately led to an inaccurate quote being sent to you.
The correct pricing information is detailed in the attached document. Thank you for your understanding, and we’ll ensure better communication going forward.
If you have any questions or need more information, please let me know.
Best,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
19. Apology for Mistake in Volume Quote Calculation
Dear [Client’s Name],
I hope this message finds you well. I am writing to express my sincere apologies for the mistake made in the volume calculation for your quote. This error resulted in an incorrect pricing structure.
I have attached the corrected quote that accurately reflects the expected volume. Thank you for your patience and understanding as we rectify this situation.
If you have any questions, please feel free to contact me at your earliest convenience.
Warm regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
20. Apology for Providing Quote Without Applicable Taxes
Dear [Client’s Name],
I am writing to sincerely apologize for an oversight in the quote we provided, which omitted applicable taxes. I understand that not including this information can significantly affect budgeting considerations.
Please find the updated quote, now including all necessary taxes. Thank you for your understanding, and I appreciate your patience in this matter.
If you need any further assistance, don’t hesitate to reach out.
Best regards,
[Your Name]
[Your Job Title]
[Your Company]
[Contact Information]
Thanks for taking the time to read through our sample apology emails for wrong price quotes! We hope you found the examples helpful and can use them to make things right with your clients. Remember, a little honesty and a heartfelt message can go a long way in keeping your relationships strong. If you ever need more tips or guidance, don’t hesitate to drop by again. Until next time, happy emailing!