20 Customer Complaint Email Samples to Help You Craft the Perfect Message

1. Product Defect Issue

Dear Customer Service Team,

I hope this message finds you well. I am writing to bring to your attention an issue I encountered with my recent purchase. Unfortunately, upon receiving the item, I noticed that it has a defect that hampers its usability.

Details of my order:

• Order Number: 123456
• Product Name: Premium Coffee Maker
• Purchase Date: October 10, 2023

I would appreciate your guidance on how to proceed with this matter, possibly with a replacement or refund.

Thank you for your assistance.

Best regards,
Your Name

2. Late Delivery Complaint

Dear Customer Support,

I am writing to express my concern regarding the late delivery of my order. The expected delivery date was October 5, 2023, but I have yet to receive my package.

Order details:

• Order Number: 234567
• Product: Bluetooth Headphones

I am eagerly anticipating the arrival of my order and hope you can provide an updated delivery date.

Warm regards,
Your Name

3. Poor Customer Service Experience

Hello,

I wanted to share my recent experience with your customer service team, which did not meet my expectations. I reached out for help regarding my account, but unfortunately, I felt my concerns were not addressed satisfactorily.

I would appreciate it if you could look into this situation to ensure better service for future customers.

Thank you for your attention to this matter.

Sincerely,
Your Name

4. Billing Errors

Dear Billing Department,

I am contacting you regarding a billing error on my most recent statement. I was charged an amount that does not align with my usual monthly fees.

Details of the discrepancy:

• Account Number: 345678
• Invoice Date: October 1, 2023

Could you please review this issue and provide clarification? Thank you for your prompt attention.

Best,
Your Name

5. Subscription Cancellation Request

Hello,

I hope you’re doing well. I would like to request the cancellation of my subscription effective immediately. My account details are as follows:

• Account Number: 456789
• Subscription Plan: Monthly

Please confirm the cancellation and any necessary next steps. Thank you.

Regards,
Your Name

6. Incorrect Item Sent

Dear Support Team,

I recently received my order, but unfortunately, I received the wrong item. I ordered a pair of shoes but received a shirt instead!

Order Information:

• Order Number: 567890
• Expected Item: Running Shoes
• Received Item: Casual Shirt

I would like to request a resolution for this mistake, ideally a replacement. Thank you for your help.

Best,
Your Name

7. Warranty Claim Inquiry

Dear Customer Service,

I am reaching out regarding a recent issue with a product I purchased that is covered by warranty. I have encountered a malfunction and would like to know the process to file a warranty claim.

Product Information:

• Product Name: Smartwatch Model X
• Purchase Date: June 15, 2023

Please guide me on the next steps to resolve this issue. Thank you for your prompt response.

Best regards,
Your Name

8. Feedback on New Product

Hello Team,

I wanted to provide feedback on one of your new products I recently purchased. While I appreciated the design, I found that it did not function as advertised.

Product:

• Product Name: Multi-Function Blender
• Purchase Date: October 1, 2023

I hope this feedback helps in future improvements. Thank you!

Sincerely,
Your Name

9. Request for Technical Support

Dear Technical Support Team,

I am experiencing technical difficulties with your software. It keeps crashing unexpectedly during use.

Product Details:

• Software Name: XYZ Accounting Software
• Version: 2.1.3

Could you please assist me in troubleshooting this issue? Your help would be greatly appreciated!

Thank you,
Your Name

10. Unresolved Complaint Follow-up

Dear Customer Care,

I am writing to follow up on a complaint I submitted last month regarding the service I received. Unfortunately, I have not yet received a response.

Reference Number: 789012

Please provide an update at your earliest convenience. Thank you for your attention to this matter.

Kind regards,
Your Name

11. Request for Refund

Dear Refund Department,

I hope this message finds you well. I am writing to formally request a refund for a recent purchase that did not meet my expectations.

Order Summary:

• Order Number: 890123
• Product: Electric Kettle
• Reason for Refund: Not as described

Thank you for handling this promptly.

Best regards,
Your Name

12. Account Access Issues

Dear Support Team,

I have been experiencing difficulty accessing my account for the past few days. It seems my login credentials are not working.

Account Information:

• Email Address: [email protected]

Please assist me in resolving this access issue at your earliest convenience. Thank you.

Sincerely,
Your Name

13. Incomplete Order Delivery

Dear Customer Service,

I am writing to address an issue with my recent order. Parts of the order were not included in the package when it arrived.

Order Details:

• Order Number: 901234
• Items Missing: Item A, Item B

Could you please assist me in resolving this issue and ensuring the missing items are sent promptly? Thank you!

Best,
Your Name

14. Service Quality Feedback

Dear Management,

I felt it necessary to share my thoughts on the service I received during my last visit. While the staff were polite, I found the wait time to be excessively long.

I hope this feedback helps enhance the quality of service in the future.

Thank you for your attention.

Sincerely,
Your Name

15. Inquiry about Loyalty Program

Dear Customer Relations,

I am interested in your loyalty program and have some questions regarding how it works. Specifically, I would like to know how points are accumulated and redeemed.

Thank you for your assistance!

Warm regards,
Your Name

16. Request for Exchange

Dear Customer Support,

I would like to request an exchange for an item I purchased, as it is not the correct size. Here are the details:

• Order Number: 012345
• Product: Jacket – Size M
• Requested Size: Size L

Thank you for your help in making this exchange possible.

Best,
Your Name

17. Inquiry about Bulk Orders

Dear Sales Team,

I am considering placing a bulk order and would like to inquire about any discounts or policies in place for such orders.

Product Interest:

• Product Name: Eco-Friendly Water Bottles

Thank you for your response!

Sincerely,
Your Name

18. Website Navigation Issues

Dear IT Support,

I have been facing difficulty navigating your website. Certain links do not seem to work, making it challenging to find information.

I would appreciate your assistance in addressing this issue.

Thank you!

Best regards,
Your Name

19. Feedback on Online Order Experience

Dear Customer Experience Team,

I would like to share my thoughts on my recent online shopping experience. Overall, it was satisfactory; however, the checkout process could be streamlined to make it smoother.

Thank you for considering this feedback!

Warm regards,
Your Name

20. Inquiry about Product Specifications

Dear Product Team,

I am interested in one of your products, but I would like to get more detailed specifications before making a purchase.

Product:

• Product Name: Smart Vacuum Cleaner

Thank you for your assistance!

Best,
Your Name